Embassy Suites Atlanta - Buckhead

Everything can't wait to come again

The breakfast was outstanding and the hotel was very nice. I had to take care of some business needs and the staff was helpful and offer a solution to address my need. In addition, my dad suddenly got ill which required me to arrive later them my friend accompanying me on this trip and the worked out an option which allow them to smoothly check in without me being there. This was a big help and eliminated stress on our end. I will definitely stay at the Embassy Suite Buckhead the next time I visit ATL.

Everything was really nice. I especially love the free breakfast it was hot and there was a variety of different things to chose from. I will return again because it was really comfortable and clean.... Love love love.

Nothing

Loved the suite, beautiful view, cooked to order breakfast, room service.

Front desk staff was rude, parking is way to expensive

Nothing at all. The worst time ever, the worst birthday ever.

the whole experience was awful. Everything about the hotel. Ive stayed the multiple of times. I tried to get a refund and the wouldn't give me one.

Don't stay at the Embassy Suites in Buckhead! The staff were not courteous at all. Apparently there was an power outage shortly after my husband and I arrived. The television stopped working, so I called down to the front desk and explained there is a problem with our television and my husband was trying to watch the game. The front desk clerk words were "it's out, and it's a Geogia Power problem" before I could ask when does she expect it to come back on, she hung up. I called back twice and the same front desk clerk answered and I asked her the when does she expect it to be fixed, her response was "I don't know" kind of like stop bothering me, it's not our problem. There was no "I'm sorry for the inconvenience, and Georgia Power is working on the problem and it will be restored shortly"....I guess professionalism and courteous hurt these days. But this goes a long way with guest, this is absolutely the first hotel I have stayed that has this level of lack of courtesy and respect for their guest(who pays).

The food was great. The food staff were fantastic

Hair in the tub Phone customer service was terrible, the young lady I spoke with was pushy, short, and sarcastic

whole ambiente (furniture, bathroom etc.) old and outdated, needs refurbishing internet for pay in room is no more 'state of the art'

The bed rested very well. Enjoyed my sleep.

The reception and breakfast was horrible. One lady serving the drinks at reception was so rude. Who eats out of paper plates? Really!?!?

When checking in the staff was very friendly and personable. The room was very nice and comfortable. Enjoyed my stay.

Hidden fees Booked.net failed to mention. Complimentary breakfast not so enjoyable.

Everything excellent except the vending machine for drinks which was empty through out my stay other than that all perfect will do come back next time

Staff was exceptional.

Breakfast included. Shuttle available to nearby establishments. One can walk to places that are nearby. Knowledge of staff re transportation to downtown Atlanta.

The mattress on the pull out bed was awful. Other Hotels with Pull outs had nice mattresses. The dresser was not level so the drawers kept sliding open. I have been to several Embassy Suites and their breakfast was really good, this was bland at best and the workers just pushed you out of the way to refill stuff. Most likely will not stay here again.

The location is the best thing this hotel has.

Except the location, every thing else in this hotel is not worthy of your time and money.